Counselling and Coaching policies

Additional Information

I am a professional counsellor at ELZehra Counselling. I am dedicated to providing high-quality counselling and coaching services to help individuals overcome personal and professional challenges. At ELZehra Counselling, I prioritize the well-being of our clients, and our policies are designed to ensure that all of our clients receive the best possible care and support.

As a counsellor, I work integratively with various approaches, including person-centred and Cognitive Behavioral Therapy (CBT). I am trained and experienced in providing these treatments. In addition, I work with each client to develop a personalized plan that meets their unique needs and goals.

My counselling services focus on helping clients to identify and overcome emotional challenges, such as anxiety, depression, and stress. I use evidence-based approaches, such as CBT, to help clients develop coping strategies and improve their mental well-being.

In addition to my counselling services, I offer to coach to help individuals achieve their personal and professional goals. As a coach, I work with clients to identify their strengths and weaknesses and develop a plan for achieving success.

At ELZehra Counselling, I believe in providing all my clients with a safe and confidential environment. Therefore, I respect the privacy and confidentiality of each client and adhere to strict ethical standards in all of my work.

I am committed to providing high-quality care to my clients. I work closely with each individual to ensure they receive the support they need to achieve their goals. If you have any questions about my counselling and coaching policies, please do not hesitate to contact me at ELZehra Counselling.

Counselling and Coaching Policies

Safe Guarding Statement

Please note that my contact details are used for session arrangements only. If emergency support is required, don't hesitate to contact your G.P, NHS 111 or Samaritans 0330 0945717.

In case of suicide or severe self-harm risk, I may need to contact and consent from the client to disclose that information for their safety and well-being.

Cancellation and Payments

Fees are charged at £50 per 50-minute session.

Payment will be taken by electronic funds transfer at the time of booking before the session.
24-hour notice is required to cancel or reschedule a session; otherwise, it will be fully charged.
An alternative session will be offered in case of cancellation.
There will be no refund of payment.

Privacy and Confidentiality

The counselling space is a confidential environment. Any discussion in the session will not be repeated, discussed or misused outside the session. The occasional exception is if there is a severe concern about your or someone else's risk of harm. In this event, I will discuss how and when this is disclosed to keep you or the other person safe. The confidentiality clause will take place as discussed in the contract.

A counsellor cannot be legally bound to confidentiality about a crime.

I will not discuss the contents of the session with parents or caregivers unless I consider there to be a safeguarding requirement.

Online sessions can be delivered on Zoom or by phone call. Please make sure you have a private and suitable room for the session.

Face-to-face sessions will be offered at the agreed location.

GDPR Notes and Data Protection

Any data collected in the process will be kept safe according to the GDPR policy sent with the contract. But in case, a court may order disclosure or order the therapist to attend court and bring notes and records. There may be events where I might have to share some data with third parties for various reasons, but in session, the conversation will stay private within the lines of the confidentiality clause as discussed in the contract.

Links

I hold civil liability insurance as an accredited counselling society member and adhere to the code of ethics – National Counselling Society

https://nationalcounsellingsociety.org

CODE OF ETHICS

Code of Ethical Practice NCS